Please note: This "Terms and Condition" must be read in conjunction with our "Privacy Policy", "Shipping and Delivery Policy", "Return and Refund Policy", and "Cancellation Policy". Agreeing to these "Terms and Condition" will by default be considered as acceptance of all other policies mentioned here.

This website is owned and operated by Lyllac e-Retail Pvt. Ltd. All the terms like “we”, “us”, “the supplier” and “our” refer to Lyllac e-Retail Pvt. Ltd. We offer this website including all its contents, tools, products, and services to you, “the buyer, “the user”, “the subscriber”, “the follower”, “the purchaser”. By using these services provided by us, you accept all terms, conditions, policies and notices stated in this agreement.

By visiting our site or purchasing something from us or leaving a comment or contacting us for any reasons you engage in our “Service” and agree to be bound by the following terms and conditions along with the other terms and conditions and/or policies embedded in this agreement with hyperlinks.  These Terms of Service apply to all users but not limited to browsers, subscribers, vendors, customers, commentors, store managers, merchants, and/or content contributors.

Read these Terms and Conditions carefully before accessing and / or using our website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions. If you do not agree to all or any of the terms and conditions of this agreement, you may opt not to access or use the website or any services.

These Terms and Conditions will be amended periodically or when needed. It is your responsibility to read the latest “Terms and Conditions” page and agree to all of them in case you wish to use or website for any reasons. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in India to use the products or services you are purchasing or availing from us and you understand that you are completely responsible for any use of our services or products by any person of minor age known by you. It is absolutely your responsibility to assure that any products or services provided by us is not used for illegal, anti-national activities or to violate any national law that defines such activities. You are completely aware of the services you are availing from us and the consequences of violating the terms as per the local law. You are also aware of any products or their ingredients that purchased from us for which you are allergic or sensitive and that can cause side effects or reactions of any severity both internally or externally. You, at any circumstances, hold us responsible for any such consequences arising from use of the products sold on our website.

A breach or violation of any of the Terms will result in an immediate termination of your services and appropriate action may be taken against you if needed.

SECTION 2 – Accounts and sensitive information

We reserve the right to suspend or permanently delete any account and refuse to provide any services to anyone for any reason at any time. Except your financial institution information (like bank account, credit or debit card or payment portal information), we may use your identity information and comments made by you to promote sales or advertise products on various online and offline platforms. We are not liable to pay any royalty, reward, appreciation or acknowledge you in any means in return.

SECTION 3 – Accuracy of information

The information provided on our website under any sections or pages is only to help you to certain extent to make your decision. It is your responsibility to concern experts for professional advice on all services or products that you purchase from us. We shall not be held responsible for any issues arising from not understanding the information correctly.

We reserve the right to modify the contents and update the information provided on this website. It is your responsibility to monitor changes to our site.

SECTION 4 – Products and services

The product prices are subject to change without notice based on the demand and supply equation. We reserve the right to modify or discontinue a product/service or add new products as appropriate without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product/service or any losses incurred by you or your clients from such events.

Although, we take continuous efforts, we are not obliged to maintain the stocks for all time. In case of back orders, you allow us sufficient time to deliver them to you and shall not hold us responsible for any delay caused in delivery of such products.

Though we take all efforts to represent the accurate information of the products, their may be some variations in product attributes like colour, flavour, size, quality or quantity, texture or material. It is your responsibility to gain maximum information about the product from other sources and assure that the product meets your requirements before placing your order. We shall not be held responsible if any discrepancy is found in these or other (undefined) products specifications.

For certain products that are classified as “Professional Use Only”, you agree that you are professionally qualified to purchase such products and use them on your own or your clients or any other person. We shall under no circumstances be held responsible for any side effects or reactions caused by such products used by you.

We only sell authentic products. However, we can not guarantee the quality of any products or services sold on our website.

SECTION 5 – Accuracy of information

You understand that it is your responsibility to provide accurate and updated shipping and billing addresses and financial institute or bank card details to process your order in time and deliver it to you. Any delay in this process due to wrong or fake or misinformation will cause delay in processing the whole order or may lead to cancellation of the order or suspension of the account or both. We shall not be held responsible for such delay or actions taken against you. You understand that it is your responsibility to update these information always as needed and verify it before placing your order. We reserve right to completely cancel your order and suspend your account if any fraudulent or suspicious activities are observed.

SECTION 6 – External links and information

Certain content, products and services available via our website may include materials from third-parties.  Third-party links or information on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. It is your responsibility to review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 7 – Personal information

Personal information of any sort submitted by you is governed by our Privacy Policy. We strongly recommend you read our Privacy Policy before you indulge in any transactions.

SECTION 8 – Account integrity and data leak

Lyllac.com continuously takes efforts to update the required databases and monitor for any virus, spyware or malware or any sort of hacking attempts. We strongly recommend you to always verify your account details and update them when needed. It is your responsibility to keep your account credentials and details confidential and never share them with anyone that you do not trust. We shall, under any circumstance, be held responsible for any acts of data breach, hack, steal, misuse, or any financial losses incurred by you from such incidences. If you find any suspicious activity with your account, you agree to inform us via email or phone at the earliest. We reserve right to verify your identity in such events to reactivate your account.

SECTION 9 – Acceptance of orders

You, as a buyer is obliged under any circumstances to accept or receive the products delivered to you. This includes orders placed by using any payment methods provided to you while placing the order (cash on delivery, card payment, bank transfer etc). In case you want to return the products for allowed reasons, you should do it within the allowed period by complying our Return and Refund Policy.

SECTION 10 – Damage during shipping

Loss or damage suffered by the Buyer after the supply of the Goods by the Supplier does not discharge the Buyer from the obligation to pay for the Goods unless the loss or damage is due to the default or negligence of the Supplier.

SECTION 11 – Shipping and insurance

We reserve right to decide the best transport or shipping provider for your address and no suggestions in this regard will be entertained. We take all efforts to make the products available to you in time however, any delay in transport, handling or shipping should not be attributed to us. We are under no obligation to arrange for any insurance for your purchased products and it is your responsibility to inform us about such intentions before placing the order. If any insurance is arranged for the shipping and handling, it will be an additional cost and buyer agrees to pay the entire amount in advance.

SECTION 12 – Prohibited use

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its contents: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any national, international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – Disclaimer of warranties; Limitation of liability

In no case shall Lyllac e-Retail Pvt. Ltd. , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In case if any state or jurisdiction does not allow the exclusion or the limitation of liability for consequential or incidental damages, in such state or jurisdiction, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – Indemnification

You agree to indemnify, defend and hold harmless Lyllac e-Retail Pvt. Ltd.  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – Severability

In an event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

SECTION 19 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – Copyright

All the information provided in this agreement shall remain the property of Lyllac e-Retail Pvt. Ltd. Copying the whole agreement, or contents or parts of it and editing it to any extend shall be considered as copyright infringement and shall be liable for appropriate judiciary action.