Read our Terms & Conditions to know more.

You may be eligible for part or full refund depending on the situation and returned item condition. Please read our Return & Refund Policy to know more. 

All items are shipped via the fastest and reliable courier services available to your shipping address to make the item available to you as early as possible. However, We are not responsible for any delay in delivery by the courier services due to any reasons.

All items sold on Lyllac are 100% authentic products and sourced directly from the manufacturers or the authorized distributors.

We do not allow returning of items due to change of mind. You can only return items if they do not meet the specifications or damaged. 

Yes. You pay the full return shipping to get the full refund on the purchase within the allowed return period. Partial or no refund is payable for items that are found damaged or used or consumed.

In such scenario, you contact us with the full details of your purchase. We will verify the transaction and trace the shipment. If eligible, you will recieve the full refund. However, such processes are time consuming and we really appreciate your patience. We ensure that you get your product or full refund.

We strongly recommend you to make a video of unboxing of your received item and send it to us to claim the full refund. Claims without a video evidence will not be processed.

You can not cancel your order once it is lodged. Please place your order only after making your mind.

You can not refuse to collect Cash on Delivery items. If the items are damaged or leaked, you still accept the items by making the payment, make an unboxing video, send the item back to get the full refund.

No. They are non-refundable.