Effective from 1st Jan 2023

Congratulations for becoming a vendor on Lyllac.com. We welcome you to the Lyllac family where we try to provide you all the information and support to you to make your product listing and store management easier. The terms used in this article like “we”, “us”, “our” or “Lyllac”, categorically refer to the Lyllac e-Retail Pvt. Ltd. and team and “you”, “your” or “vendor” categorically refer to you in either a vendor or an affiliate role. Any person or entity (“Vendor”, “you” or “your”) as mentioned above who wants to list their products or items for sale on Lyllac and access or use the features and services provided by Lyllac.com website must accept the Vendors Terms and Conditions (“Agreement”) with no modifications.

BY REGISTERING TO THE LYLLAC.COM OR OTHERWISE USING THIS WEBSITE, YOU (THE VENDOR) ON BEHALF OF YOURSELF AND THE ENTITY THAT YOU REPRESENT, AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT, AND DECLAIR THAT YOU REPRESENT AND WARRANT THAT YOU ARE FULLY AUTHORIZED TO ENTER THIS VENDOR AGREEMENT.

By agreeing to these terms & conditions, you also agree to our "Privacy Policy".

SECTION 1 - Product Listing, Information, and Representation

By listing any product or item on Lyllac.com, you confirm that the product is genuine from the original brand manufacturer with no defects either external or internal and fully functional or suitable for the intended use. All the information should be provided to describe the quality, features, characteristics and variations of the product and it must be true and up to date. The images listed on the ads must be of high resolution (at least 300 dpi). It is your responsibility to ensure that no copyright is violated while submitting any material to us and all the information and material is your own work, and you are the original creator of such material.  All the goods included in a product must be in new condition (not refurbished or reconditioned) in its original packing and seals and original brand name and labels. Any product with slight modifications or damages should be mentioned explicitly and must be appropriately priced. A prior permission from us must be taken to list such items with defects or malfunctions. You, by entering this agreement, declare that you have all the legal rights and licenses to list and sell your products to the public and will be liable for any third-party claims in case of disputes that may arise from the use of such products. In case of electronic goods, all the information about the devices/gadgets along with the software details must be highlighted to represent the exact model of the product. In case of consumables, beauty, or aesthetic goods, all the ingredients must be clearly shown in the images along with the expiry of the product if applicable. You must strictly not list for sale any product which are defined by the law as a “controlled substance”, “a drug”, “hazardous material or chemical”, “an explosives”, “weapons or artillery or guns or their parts” or any other goods that are declared harmful or not suitable to use for public or certain age group people. All the efforts must be taken to truly represent the product with the help of multiple images (at least 5) and a complete description about it. We in any way are not responsible for misleading or false information provided by you. All the matters or disputes raised from defected products, or misleading or false information provided by you will be completely addressed or sorted by the vendor. In case the vendor is incapable to handle or sort such issues, or fails to provide sufficient information or does not sort the matter within the stipulated time, we reserve right to delete such products from your store or delete your complete store (in an extreme case if required without notification) and force charge your financial institute account the return funds for the goods and any extra expenditure incurred to sort the matter including any legal assistance fees if required.

SECTION 2 - Store Memberships, Policies, and Renewal

You are provided with four membership options during the registration process, and you are required to select one among the four. Your will be entitled to the benefits aligned to the membership plan you have subscribed. If you exceed the limitations of your current plan features and face issues uploading or managing your products on your store, it is your responsibility to upgrade your plan as required by you. You strictly abide by the rules of memberships and keep your store usage within the permissible limits. Any excess usage of data, product listing or information will be deleted without any notification. Also, it is your responsibility to renew your plan before it expires. You will be given sufficient reminded about your membership plan renewal in advance for you to act. In case you do not renew your membership by the due date and in case we do not get any reply from you about the cancellation of your membership plan, your plan will be automatically renewed, and you will be appropriately charged. Late communications to cancel the membership subscriptions will not be entertained. In case of misuse, providing misleading or false information about yourself or the products listed by you or any misconduct with the other uses (in any role), we reserve right to delete your membership account completely and will not be liable to pay any refund or losses in any ways.

SECTION 3 - Obligation to provide true information and copyright transfer

By registering as a vendor, you are obliged to provide all the information about you, your store and the products listed by you. We, at any point of time may seek further information from you to ensure that your store is an authentic point of sale with genuine products. It is mandatory for you to provide true information as and when requested by us. You will provide us free of charge on a continuous basis the true information, high quality images (including electronic images) and any other relevant information required by the law to describe the listed products accurately. By entering this agreement, you grant us a non-exclusive, permanent, irrevocable, and royalty-free license to use your print or electronic content to copy, display, perform, advertise, and distribute the Product Information on or in connection with any online or offline media. We reserve right to suspend or deactivate your account without any notice if found practicing the other way with no obligation to pay any refunds.

SECTION 4 - Keep updated about the change in agreement policy

We will keep amending the agreement policy as and when required. You will be notified about the new agreement policy updates by electronic mails and requested to read it completely. It is your responsibility to keep yourself updated about any change in the agreement policy. You will be given sufficient time to read and accept the new agreement. In case, the agreement is not accepted in the stipulated time, it will be automatically considered as “Accepted” by you. No queries will be entertained after this time. In case you do not accept or reject the new agreement, your store will be deactivated with an immediate effect with no refund payable by the us.

SECTION 5 - Profit and Losses

 The vendors are completely responsible for deciding the price of their listed items, shipping cost, offering a discounted price, handling, and shipping cost (including the return shipping cost) and any profit or losses they make out of it. We are not responsible for any of these profits or losses incurred by the vendor and is not liable to pay off any losses to your business.

SECTION 6 - Accounts and Payment Policy

 For all financial transactions, we will use the bank or payment details currently available on your store payment record. You can change your details anytime as you need. However, it is your responsibility to ensure that you have access to the bank or financial account that you have currently on record. We cannot be held responsible for any issues related to fund transfer or complete loss of funds due to incorrect financial details available on record at any time.

SECTION 7 - Shipment, Return, and Refund Policy

 The funds for a particular sale will be credited to your registered financial institute (your bank account) only after you ship the item, and the buyer receives it with no complains about the received item for one week time and if no return is initiated in the one-week time after the receipt of the item. The sale price will be automatically credited to your account after deducting our charges and you are required to be patient until the entire process is complete. In case the buyer initiates a return process for any reasons (except change of mind or financial crisis), the amount will be held with us and deposited back to the buyer’s account. We are not liable to pay any cost incurred due to the shipping of the item. No processing cost will be charged for such unsuccessful transactions.

SECTION 8 - Disputes and Resolutions

This agreement is governed by the Indian "Contract Act" 1872 and all subsequent amendments. Any disputes emerging out of this agreement will only be resolved by the court of law.